When a possible fire threat or smoke detector is spotted by Soteria analytics cameras, the users will receive a push notification immediately then a SMS text from agents. If the users respond to the SMS text, then they won’t receive the call from agents. There are 3 scenarios for this professional monitoring service:
1. Possible threat confirmed: Agent will contact emergency services immediately and share video clips and other data for the fastest response. In the meantime, the agent will call users to provide assistance until help arrives and get additional information.
2. Possible threat or false alarm can’t be confirmed: Agent will contact the users if they’re not responsive to SMS text. If users respond to SMS text or cancel the alarm from the app, the agent will not call users.
3. False alarm: Agent will send the SMS text to users after confirming it’s a false alarm.